TERMS & CONDITIONS

I GENERAL TERMS

This website is owned and operated by Fiktsioon OÜ (reg. No: 14863555; address: Asunduse 11-57, Tallinn, 11416, Estonia). All products are produced by Fiktsioon OÜ.

The conditions apply to the legal relationships that arise between the Customer (henceforth referred to as the Customer) and Fiktsioon OÜ (henceforth referred to as the Seller) as the owner of the shopping environment located on www.claudialepik.com (henceforth referred to as the Online Store) when Products are bought from the Online Store. 

In addition to these conditions, the legal relationships that come in effect when Products are bought from the Online Store are also regulated by the legislation of the Republic of Estonia.

Upon making a purchase, the Customer accepts the Terms and Conditions of the Online Store and is obligated to follow them.


II PRODUCTS

All available Products displayed in the Online Store can be added to cart. Products marked as Out of Stock are currently unavailable.

Displayed Product photos are illustrative and may differ from the actual Product. 

When the Customer has paid for the Product, the Online Store will send a confirmation to the Customer’s email address.

The contract of sale between the Seller and Customer enters into force after the purchase price is transferred to the Seller’s bank account.


III PRICES

The valid price is the current price at the moment when an order is placed with the webstore. The prices of articles are quoted excluded of VAT and are displayed on the site in euros (€), unless stated otherwise.

The prices quoted in the webstore are excluded of postage and administration costs.

The Seller’s prices can be changed at any time. For any orders, the price charged will be the one indicated at the time of the purchase, subject to availability at this date.


IV PAYMENT

The Customer can pay for the Order safely through PayPal or by making a bank transfer in accordance with the issued invoice.

The Seller does not have any access to the Customers bank or credit card information.


V SHIPPING

All items available for purchase on the Online Store are made to order. The Seller dispatches all orders as soon as possible but not later than 10 business days.

The Customer is obligated to provide the necessary and correct information to complete the order. The Seller takes no responsibility for not being able to execute the order or any consequences that arise due to incorrect information given by the Customer during the placement of the order.

If any details provided by the user are incorrect, resulting in a lost or delayed order,  the Seller  is not liable for any losses incurred by the user. If any details provided by the user are incorrect, resulting in an order that is returned to the Seller  after having been dispatched, the user is liable to pay any further shipping costs incurred.


Shipping in Estonia is through SmartPost to the Customers closest parcel terminal or the Customer can pick up the Order from the Sellers studio by appointment at Põhjala Factory (Marati 5).

International shipping is through Omniva postal services. Courier shipping is possible when requested. 

Flat rate of shipping in Estonia is 5€, in European Union is 15€ and Internationally is 20€.


VI RETURNS & REFUNDS

All Claudia Lepik jewellery pieces are hand-crafted to order (even all the pieces which are at the specific time in stock) and custom jewellery is hand-crafted to order based on your specifications. Returns are not accepted due to customer error, change of mind or for custom commissioned pieces.


Claudia Lepik Jewellery does not accept any returns on Earrings and Nosepieces due to hygiene protocols, therefore all Earring and Nosepiece purchases are final sale.


Returns due to inaccurate ring sizing provided by the customer will not be accepted though may be resized for a small fee if possible. Jewellery must be in a “new” condition for your return to be accepted. 


Should you be dissatisfied, please contact me by email info@claudialepik.com (within 3 days) of receiving your order to discuss your options. Should an exchange or possible return be necessary, the product must be returned in as “new” condition within 30 days of the original dispatch date.


If something has broken, I am happy to repair, replace or refund depending on the circumstances. Email me at info@claudialepik.com


VII PRIVACY

In the event of placing a webshop order we need your name, e-mail address, shipping and billing address, phone number and payment details so we can process your order and to keep you up to date on the order status. The Seller  collects and uses your personal information to operate its website(s) and deliver the services you have requested. The Seller will not sell, trade or rent users personal identification information to a third party and will only share this information with third parties when it involves your order procedure. The Customer's information will not be stored longer than 30 days after the purchase is completed.


VIII INTELLECTUAL PROPERTY

All the content available on the Online Store, including, but not limited to, text, graphics, logos and images (henceforth referred to as the Content) is the property of the Online Store and is protected by Estonian and international copyright laws. It is not allowed to use, reproduce, duplicate, copy, sell, modify, or otherwise exploit the Content in full or in part, for any purpose without linking the original source.