FAQ

  • How long for the production of a jewellery piece?

In stock items are available to ship after placing your order, depending on available sizes (rings) or options. For custom orders, I suggest allowing at least 2 weeks to produce it. Time frame will be given after purchasing/ordering a piece.


Orders are shipped from Tallinn, Estonia.

Domestic shipping takes 1-5 business days.

Standard International shipping takes a minimum 7 days, due to pandemic, there is no certain time frame for standard shipping. DPD takes a minimum of 5 working days and maximum 9.


  • How can I work out my ring size?

I strongly recommend going to jewellery boutique to establish an accurate size. Online sizing methods are extremely unreliable and resizing might not be possible depending on your ring design.


My pieces are measured in European sizing system. If you are uncertain about sizing, please contact me for assistance or book an appointment at my studio in Tallinn.  Please do not make size estimates to offset band widths, I will make adjustments myself.

Should you require resizing of your Claudia Lepik ring, I do offer this service where possible in my studio, although the customer may need to pay a small additional fee for resizing.


If you have any questions regarding ring sizing, do not hesitate to contact me or book an appointment at my studio.


  • Can I resize my ring?

Should you require resizing for your ordered Claudia Lepik ring, I do offer this service where possible, although the customer may need to pay a small additional fee for resizing.

If you have any questions regarding ring sizing, please contact me at info@claudialepik.com.


  • If my ring doesn’t fit, can you re-size it?

Should you require resizing for your ordered Claudia Lepik ring, I do offer this service where possible, although the customer may need to pay a small additional fee for resizing.

If you have any questions regarding ring sizing, please contact me at info@claudialepik.com.


  • What does oxidised mean?

Oxidising is a chemical process used to blacken the Silver. This finish does age and wears off with time.


  • Can I have my ring re-oxidised?

For a small fee, I can possibly re-oxidise your jewellery piece. 

Please contact me at info@claudialepik.com for more information.


  • Do you work with precious stones?

No, I don’t work with precious stones at the moment. Perhaps in the future.


  • Do you do custom orders?

I am happy to discuss your ideas for a custom piece of jewellery. Please contact me to discuss info@claudialepik.com


  • What is your return policy?

All Claudia Lepik jewellery pieces are hand-crafted to order (even all the pieces which are at the specific time in stock) and custom jewellery is hand-crafted to order based on your specifications. Returns are not accepted due to customer error, change of mind or for custom commissioned pieces.


Claudia Lepik Jewellery does not accept any returns on Earrings and Nosepieces due to hygiene protocols, therefore all Earring and Nosepiece purchases are final sale.


Returns due to inaccurate ring sizing provided by the customer will not be accepted though may be resized for a small fee if possible. Jewellery must be in a “new” condition for your return to be accepted. 


Should you be dissatisfied, please contact me by email info@claudialepik.com (within 3 days) of receiving your order to discuss your options. Should an exchange or possible return be necessary, the product must be returned in as “new” condition within 30 days of the original dispatch date.


If something has broken, I am happy to repair, replace or refund depending on the circumstances. Email me at info@claudialepik.com


  • If my size isn’t an option on the product page, can I have my piece made in custom size?

I can customise to any size required. This can be arranged via email info@claudialepik.com


  • What are the materials used for the jewellery?

Multiple materials are used in my pieces and will be stated clearly in the store specifications.


925 sterling silver, which I use mostly, is to the highest quality possible. All my silver pieces are stamped with 925 hallmarks and crafter’s stamp. Some of my pieces are oxidised to bring out the shape and sound of individual pieces. According to the wearer, the oxidation will start to wear off, which is expected. Like all metals, Sterling Silver is susceptible to tarnishing. Remove your jewellery before swimming in chlorinated pools and handling chemicals. Store your pieces away from sunlight and humidity in the wooden box which you receive with your jewellery. 


To prolong the life of your jewellery, I recommend:

  • Protect your jewellery from water, saltwater, humidity, steam, sunlight and chemicals.

  • Remove your plated jewellery prior to exercise, showering, swimming and applying lotion, moisturizer or perfume.

  • Do not use any metal cleaning or shining products on the SILVER/GOLD plated jewellery.

  • Store your jewellery in Claudia Lepik’s signature wooden box.